Even if you manage to keep your chargebacks below the 1/2 – 1% threshold, any chargeback claims – whether remedied or not – take up precious time researching what happened. I’m sure there are other ways you’d rather spend your time (like focusing on new sales).
The best way to deal with any chargeback is to [...]
You can’t understand a prospect’s true needs and desires without asking the right questions during your sales calls. Here are the seven keys to productive “information gathering” when you’re speaking with a prospect:
1. Plan the conversation. If you don’t know what questions to ask, you won’t discover anything useful.
2. Rehearse the conversation. Effective questioning requires [...]